Terms of Service

1. Who we are

Frostburn ("Frostburn," "we," "us") is operated by Spar-Tex Ventures LLC, a limited liability company. These Terms govern your access to and use of the Frostburn software (the "Service"), available at frostburn.io.

2. Acceptance of these Terms

By creating an account or otherwise using the Service, you agree to these Terms. If you are using the Service on behalf of a company, you represent that you have the authority to bind that company, and "you" refers to that company.

3. The Service

Frostburn is software for HVAC service businesses to manage pricing, customers, equipment history, maintenance agreements, jobs, invoicing, and related business operations, including an AI assistant that answers questions about your own account data.

4. Accounts

You must provide accurate information when creating an account and keep your login credentials confidential. You are responsible for all activity that occurs under your account. Tell us immediately at the contact below if you suspect unauthorized use.

5. Subscriptions, fees, and billing

Paid plans are billed in advance on a recurring monthly basis through our payment processor, Stripe. Prices are as displayed at signup or in your account settings. We may offer a free trial period; if you don't cancel before it ends, billing begins automatically at the price shown for your selected plan.

You can cancel at any time from your account's billing settings. Cancellation takes effect at the end of the current billing period; we do not provide partial-period refunds except where required by law.

6. Your data

You own the data you enter into Frostburn, including your customer records, job history, and invoices. We access it only to operate, maintain, and support the Service, or as described in our Privacy Policy. You're responsible for the accuracy of the data you enter and for having the right to store your own customers' information in the Service.

7. Acceptable use

Don't use the Service to break the law, infringe anyone's rights, transmit malware, attempt to gain unauthorized access to our systems, or interfere with the Service's normal operation.

8. Termination

You may stop using the Service and cancel your account at any time. We may suspend or terminate your account if you materially breach these Terms and don't fix it within a reasonable time after we notify you, or immediately if required to prevent harm to us, other users, or the Service.

9. Disclaimers

The Service is provided "as is," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't guarantee the Service will be uninterrupted, error-free, or fully secure.

10. Limitation of liability

To the maximum extent permitted by law, Frostburn and Spar-Tex Ventures LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose.

11. Governing law

For customers located in Canada, these Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there. For customers located in the United States, these Terms are governed by the laws of the State of Texas. In each case, without regard to conflict-of-law rules.

12. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we'll notify you by email or through the Service. Continuing to use the Service after changes take effect means you accept the updated Terms.

13. Contact

Questions about these Terms? Email j_tristan@me.com.